Privacy notice for Tennessee rehab

Information this notice protects

This notice explains what happens to the information you give us when you read or call.

This site runs a no-cost, private helpline for people looking into rehabs Tennessee options, and this notice covers calls along with any form or message you send through the site. We do not treat anyone and we do not diagnose. Read it before you share details, and ask the advisor on the line about anything unclear.

The information we collect

We collect your name and phone number, plus your approximate location, so an advisor can reach you and point to services in your area.

Insurance details are optional. So is anything you choose to tell us about the situation, such as which substances are involved or whether someone has tried treatment before. You can decline any question, and the call still goes forward. We do not require a date of birth, a Social Security number, or payment details to talk with someone.

Our staff do not ask for more than the advisor needs to help. If you are calling about a relative or friend, you can share what you know about that person, and the same limits apply to that information.

Why we collect it and retention

We use your details to answer the call, find services that match your situation, and follow up if you ask us to.

We keep call and contact records only for as long as it takes to handle your request and meet our recordkeeping duties, after which they are removed on a routine schedule. You may ask us to delete your details at any time, and we will act on that request unless the law requires us to keep a record.

Your details reach a treatment provider only when you ask to be connected with one, and only what that provider needs in order to take your call.

Advisors work with licensed providers across the state, and a referral is a request for a callback rather than a reservation. Coverage, bed availability, and admission decisions stay with the provider and your insurer. We never collect a payment from you, and we are not paid to place anyone in a particular program.

How we protect your health information

We never sell health information, and we never trade it in exchange for advertising.

Within our organization, only staff who require it to operate the helpline can reach it. Sensitive information is managed according to federal health privacy rules, and outside vendors handling calls or computer systems must follow written confidentiality agreements. No system is completely secure, but we use reasonable technical and organizational measures to protect the information you give us.

Recording, contact, and your choices

Helpline calls may be recorded for training and quality purposes, and a notice will play at the beginning of the call.

If you would rather speak without being recorded, tell the advisor and ask for the call to continue without it, or end the call; you can also write to us through the contact channel shown on the site. You may ask to see the details we hold, correct an error, or withdraw permission to follow up. We answer questions about this notice, including how to reach our privacy contact, without charge and without requiring you to give more information than needed to respond.